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Eén jaar na problemen in een ziekenhuis: kan verloren vertrouwen worden herwonnen?

Schee, E. van der, Jong, J.D. de, Groenewegen, P.P. Eén jaar na problemen in een ziekenhuis: kan verloren vertrouwen worden herwonnen? TSG: Tijdschrift voor Gezondheidswetenschappen: 2013, 91(1), p. 60-67.
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Incidents which are extensively covered in the media happen every now and then in health care. Research learned that incidents can affect trust in health care organizations. People living in the environment of a local hospital, faced with an incident in 2008, lost their trust in the hospital, specialists working there and hospitals and specialists in general. It is, however, unknown how this lost trust develops. This study focuses on this development of trust, one year after the incident occurred. In order to gain insight in this development, in 2008 and 2009, a sample of persons living in the region of the local hospital were approached with a postal questionnaire. In addition, also national data on trust in health care were gathered in 2006, 2008 and 2010, collected in the Health Care Consumer Panel. Although the levels of trust had dropped in 2008, they appeared to recover in 2009. Trust level were, however, not yet increased to a national level. It might take several years for trust to be fully recovered. Monitoring trust in this hospital and in healthcare in general would provide insight into the process of recovering trust in a health care organization after such an incident took place. (aut. ref.)
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