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Development and testing of the KERNset: an instrument to assess the quality of telephone triage in out-of-hours primary care services.
Smits, M., Keizer, E., Ram, P., Giesen, P. Development and testing of the KERNset: an instrument to assess the quality of telephone triage in out-of-hours primary care services. BMC Health Services Research: 2017, 17(798)
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