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Active listening in medical consultations: development of the Active Listening Observation Scale (ALOS-global).
Fassaert, T., Dulmen, S. van, Schellevis, F., Bensing, J. Active listening in medical consultations: development of the Active Listening Observation Scale (ALOS-global). Patient Education and Counseling: 2007, 68(3), 258-264
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