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Do users go with the new workflow? From user participation to quality of work during WFM deployment.

Waal, B. de, Batenburg, R. Do users go with the new workflow? From user participation to quality of work during WFM deployment. In: S. Newell, E. Whitley, N. Pouloudi, J. Wareham, L. Mathiassen (Eds.). Proceedings of the 17h European Conference on Information Systems 'Information Systems in a Globalising World. Challenges, Ethics and Practices', Verona, Italy, June 8-10, 2009.
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