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The patient’s voice as a game changer in regulation.

Bouwman, R.J.R. The patient’s voice as a game changer in regulation. Utrecht: NIVEL, 2016. 202 p. Proefschrift Tilburg University.
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This thesis provides insights into the perspectives of the public and patients, and into what it would mean if regulators involve the public and patients more in their work. This knowledge is needed for effectively aligning the regulators’ and public’s perspectives, and assessing different approaches to involving the public in regulation policies. Furthermore, the results of this thesis could help regulators respond more effectively to individual patients with complaints.